Santa Barbara Honda at 475 South Kellogg Avenue, Goleta, California.

Received a safety recall notice for my car and immediately made an appointment online. I received a confirmation shortly after for my preferred day and time (10/11 at 9:00am). Bonnie greeted right away when I arrived and was very helpful, knowledgeable and quick. The shuttle driver (wish I remembered his name) introduced himself and said he’d be waiting for me to take me to my destination. When I picked up my car I was pleasantly surprised to find that that had washed my car and did a full inspection for free. Every staff member I encountered this morning was friendly and kind, I’ll definitely be back!

I have a free oil change because I had such a bad experience the first time I can into Santa Barbara Honda and was trying to give them another chance. I call to schedule an appointment and even though they say they are open until 6PM, the woman on the phone told me that all the technicians leave before 5 so I would not be able to get my car serviced after about 2pm. I work 8-5 and am unable to bring my car in the middle of the day and assumed since they were open until 6 that I could make something work. Not only was she not helpful but anyone else I have had contact with there has been extremely rude and unaccommodating. Will not be bringing my car back there.